People Systems & Knowledge Base Specialist

ResMed

Kuala Lumpur
Permanent
Full-time

30 days ago

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.Let’s talk about the team:The role of the People Systems & Knowledge Base Specialist is to bridge the technical and functional aspects within the Workday, Learning Management Systems (LMS) and in managing the Knowledge base content within Workday Help. From a Workday and LMS perspective, this role will serve as an intermediary between the technical team and functional users to effectively utilize Workday & LMS functionalities by providing expert guidance, system management, analysis, and proactive initiatives for process enhancements. From a knowledge base management perspective, this role would be managing a comprehensive knowledge base solution that will provide People related information to our employees on helpful information (including text, video, links and direct access to task and additional assistance).Let’s talk about the role:Workday & Knowledge Base

Serve as a source of expert advice on People System processes for the People Experience team.
As a super user take ownership of Sup Org creation, maintenance, and management in Workday.
Oversee EIB uploads, including template preparation and analysis, ensuring smooth uploads in Workday.
Analyze and provide expert advice on organizational changes within Workday, partnering with Advisors and People Experience Teams to execute these changes effectively.
Research and propose improvements leveraging resources like the Workday Community, presenting viable execution proposals.
Reviewing current process and recommending opportunities for improvement thru process improvement, optimization and or automation.
Serve as the contact for Workday Releases, coordinating with the Project Manager & technical leads, and managing HCM, Absence, Compensation, and Recruiting updates.
Run routine reports from Workday to identify HR data issues, ensuring data integrity and legal compliance, while proactively addressing concerns.
Lead the analysis and resolution of data-related issues within Workday, collaborating cross-functionally to implement effective solutions.
Create and maintain articles and other resources in Workday Help knowledge base.
Organize and categorize information to make it easily accessible.
Ensure that the knowledge base is up-to-date and accurate.
Collaborate with subject matter experts to gather and verify information.
Monitor and analyse usage of the knowledge base to identify areas for improvement.
Leverage best practises, use data from analysis to create frictionless, hyper-personalized self-service experience to employees to access relevant information, task and support.

Management of Learning System (Cornerstone onDemand, Objective, Change Note)

Work with Quality and Compliance teams to identify Target audience and create groups in the Learning Management System, Cornerstone OnDemand (CSOD)
Manage and maintain learning contents in LMS as per Training Matrix or change note requests.
Complete Learning assignments as per Quality and Compliance and Global team requests
Set up virtual learning sessions and provide support for on-going training.

Act as the main point of contact for LMS related audit inquiries, and reporting requirements (routine, ad hoc, & legislative reporting).
Monitor and answer questions and/or provide support requested via the case management system in Workday to provide Tier 1 support to investigate issues raised, run testing and escalate and work with internal Tier 2/Tier 3 support to resolve technical issues. Further to that, research and provide timely follow up and engagement when the answer is delayed, not obvious or routine.

Provide the administration, tracking and logistical organization of virtual and on-site training and development programs using internal learning management system (MyLearning or other) and other platforms (Gallup, GLINT for 360, etc)
Competent administrative support for the Learning & Development team and the Head of Learning & Development
Prepare reports, statistics, analyses, and presentations when needed.

Let’s talk about you:Key Requirements:

Advanced Excel and Microsoft Office Skills
Good understanding of People & Learning Systems and the ability to learn quickly.
Analytical Skills: Ability to analyse data trends, propose solutions, and make informed decisions.
Problem-Solving Acumen: Ability to identify and address HR data-related issues within People Systems effectively.
Able to independently research, explore and provide recommendations.
Project Coordination: Strong project coordination and management skills in supporting release activities and process improvements.
Excellent written and verbal communication skills
Strong organizational and analytical skills
Ability to work independently and as part of a team
Experience with knowledge management software and tools
Familiarity with the company’s products, services, and processes
Bachelor’s degree in a related field or equivalent experience

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

ResMed

Apply Now