Senior Business Analyst Digital Product

• Drive the successful definition, implementation, and enhancement of technology solutions that create meaningful business impact for DKSH's eCommerce platform.
• Collaborate with key stakeholders to identify business needs, challenges, and opportunities, effectively translating them into clear and actionable requirements and user stories for the development team.
• Work closely with Agile Scrum teams, including UI/UX designers, product owners, developers, testers, and product managers, ensuring seamless project execution and alignment with business goals.
• Conduct in-depth data and report analyses to identify areas for product enhancements and process improvements that drive efficiency and innovation.
• Assist the product owner in maintaining a structured and prioritized product backlog, ensuring alignment with strategic objectives.
• Develop and document business processes, flow diagrams, and functional specifications to facilitate clear communication and understanding across teams.
• Provide overarching product management support, contributing to product roadmap development and execution.
• Stay up to date with the latest UI/UX trends and best practices, conducting focus group activities to enhance user experience for IT's core products.
• Exhibit strong stakeholder management skills, effectively communicating and influencing laterally and horizontally across teams.
• Demonstrate a keen eye for detail with the ability to conceptualize and analyze business requirements and workflows.
• Thrive in a fast-paced, deadline-driven environment while managing multiple projects and high workloads effectively.

• Influence key decision-makers by effectively articulating business needs and aligning solutions with strategic goals.
• Foster collaboration between internal and external stakeholders, as well as Digital and IT teams, to drive innovation and operational excellence.

• Strong expertise in product management methodologies and best practices.
• Advanced analytical and critical thinking skills to derive insights and drive data-informed decision-making.
• In-depth understanding of product lifecycle management and Agile methodologies, including Scrum frameworks.

• Exceptional time management and multitasking capabilities.
• Strong ability to work within collaborative and cross-functional teams.
• Excellent communication and interpersonal skills, with a high customer service mindset.
• Proven ability to excel in a fast-moving environment and perform well under pressure.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 6 years' experience in a digital or IT environment, preferably within eCommerce platforms and digital product management.

DKSH