Customer Service Executive

Kajang, Selangor
Permanent
Full-time

2 months ago

About the job Customer Service ExecutiveCompany Background:We are representing a company who specliases in the sourcing, distribution, and manufacturing of frozen and refrigerated food products. As they are expanding, they are looking for a Customer Service Executive to join the team in Kajang.Job Responsibility:

Answer and manage incoming customer calls in a professional and friendly manner
Understand customer needs and provide appropriate product information
Prepare and send accurate quotations and invoices based on customer requirements
Maintain records of customer interactions and transactions
Coordinate with internal teams (e.g., sales, logistics, accounts) to ensure customer satisfaction
Follow up with customers for approvals, payments, and feedback
Resolve customer queries and escalate issues when necessary
Ensure timely and accurate documentation of all activities

Job Requirements:

Minimum SPM and above.
At least 1 year working experience as general admin/ sales support that manage invoices and documentations.
Knowledge in AUTOCOUNT system & Microsoft Excel will be added advantage.
Willing to work Alternate Saturday half day.

Working Hour:

Monday - Friday 8:00am 5:30pm
Alternate Saturday 8:00am - 2:00pm/ 1:00pm

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