Associate Director - Consulting (Above Market Customer Success)

NielsenIQ

Petaling Jaya, Selangor
Permanent
Full-time

1 month ago

Job DescriptionAs an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.

Customers Obsessed

Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
Show interest in the customer and their business/industry
Lead senior Stakeholders on thought leadership & insights
Effective Communicator

Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
Facilitating daily and strategic two-way communication with customers
Proactive, look out for Voice of Client

Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
Drives NPS participation rate & positive score
Work with in-market teams and other NIQ stakeholders to develop NPS action plans
Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation

Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
Lead senior Stakeholders on thought leadership & insights
Good understanding of NIQ solutions
Drives QBO
Results & Outcome Focus

Co-own JBP with AD Team
Lead Governance Process & Discussion
Escalation Management (for major escalation)
Leadership & Management

Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
Working with cross functional/countries teams to address clients' business questions, concerns & queries
Working with Account Development team to drive customer satisfaction

Qualifications

Bachelor/ Master Degree from all backgrounds
At least 8-10 years of experience in relevant field which required communication, operational, and analytical skills
Proficient in Microsoft Office applications
Good visualization skills - interested in storytelling techniques
Business English knowledge, both verbal and written
Ability to work within a virtual environment
Open for change, integrity & client-centric mindset

Additional InformationAbout NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™.NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.Want to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

NielsenIQ

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