Manager / Associate Director - Microsoft Dynamics CRM Lead
Michael Page
- Kuala Lumpur
- RM 192,000-193,000 per year
- Permanent
- Full-time
- Spearhead crucial initiatives aimed at fostering the growth of the MS D365 CRM practice.
- Lead sales and enablement endeavors related to MS D365 CRM.
- Manage customer expectations and negotiate solutions for complex issues, collaborating with both customers and third-party partners.
- Direct MS D365 CRM prototyping, system demonstrations, and proof of concept exercises to support business development activities.
- Align CRM requirements with MS D365 CRM product capabilities.
- Translate requirements to the technical team, generating development tasks and validating designs.
- Conduct User Acceptance Testing (UAT) and deliver training sessions for clients.
- Produce comprehensive CRM documentation such as FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, and Cut Over Plans.
- Possess a deep understanding of D365 business processes across marketing, sales, service, and field service domains.
- Demonstrate hands-on experience in D365 CRM configuration including workflow creation, business rule setup, form customization, view management, and field configuration.
- Familiarity or experience with data migration processes and methodologies within implementation projects.
- Proficiency in understanding functional landscapes and integration scenarios.
- Implement modifications to Business Process Flows.
- Knowledge or experience with PowerApps and Flows is considered an added advantage.
- Bachelor's Degree in Computer Science, Information Technology, Business Management, Commerce, Sales and Marketing, or a related field.
- 10-15 years of pertinent experience.
- Certification in Microsoft D365 CRM.
- Proficiency in configuration and customization within the MS D365 CRM environment.
- Expertise in defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions to achieve desired business outcomes.
- Thorough understanding of customer relationship management business processes.
- Deep knowledge of MS D365 CRM solution architecture and enablement methodologies.
- Ability to lead business process re-engineering and organizational change initiatives.
- Strong analytical and problem-solving capabilities.
- Detail-oriented, quality-focused, and results-driven.
- Possess sound business acumen and exhibit teamwork qualities.
- Effective prioritization skills to manage multiple tasks and meet deadlines.
- Client-focused mindset with adept project management abilities.
- Excellent written and verbal communication skills; proficiency in both English and Malay preferred.
- Attractive Salary & Benefits
- Hybrid Environment
- Worklife balance