Customer Service Officer (客服）
Seener Sdn Bhd
- Kuala Lumpur
- Permanent
- Full-time
- Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;
- Able to speak in English and Mandarin
- Candidates must possess at least SPM
- Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;
- Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;
- Have high enthusiasm for sales work and customer service fields;
- Have fluent English & Mandarin communication skills to liaise with stakeholders.
- This role follows a rotating shift system with the following possible shifts:
- 9:00 AM - 6:00 PM
- 1:30 PM - 10:30 PM
- 5:00 PM - 2:00 AM
- 5 working days per week with 2 days off.
- Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;
- Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;
- Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;
- Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;
- Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;
- Analyze and summarize the work process and suggestions made by users, and provide timely feedback;
- Cooperate across departments, actively cooperate with assistance and solve problems;
- Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.
- Any other matters as requested by the department manager
- 13 months bonus
- Allowance and commission
- Medical benefits
- Annual leave
- EPF and SOCSO
- Afternoon tea and snacks
- Friendly working culture
Maukerja