About Zuellig Pharma Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible. For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centred Services, and Community Pharmacies. Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth. Purpose of the Role: The incumbent will plan, drive and manage Key Account Management (KAM), Customer Experience and Warehouse related activities, which inclusive of but not limited to client(s) inventory management, client(s) reporting, customer service call center operations and warehouse inbound/outbound operations. The incumbent is also required to implement and review departmental procedures and policies when need arises. The end goal is to ensure achievement of Company's goals, representing the Company in the possible best way and delivering clients/customers' satisfactions. What You'll Do : Establish, manage, and monitor inventory control policies and inbound best practices to ensure compliance and fiscally responsible use of resources. This inclusive of but not limited to cycle counting, analysis, adjustments, audits and reconciliation. Establish, manage, and monitor customer service operation which inclusive of but not limited to order encoding, order & shipment monitoring, accurate order encoding, on time billing and customer service related reporting. Act as main point of contact for Clients and as liaison between the Clients and other departments within the Company for Clients & Customers related enquiries, issues and complaints. Establish, manage and monitor warehouse personnel inclusive of technical personnel, directing their activities for the achievement of departmental KPI. This inclusive of but not limited to outbound delivery, returns collection and exchanges. Ensure adherence to Company's SOP, ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policies. Lead quality and continuous improvement projects Plan and manage the allocation of appropriate resources to ensure achievement of ZPMY and Corporate Office Objectives and targets. Train, coach and motivate the subordinates to ensure they achieve the job requirement, KPI set forth for them and delivering clients/customer satisfactions. What will make you successful: Must-Have: Bachelor Degree in Supply Chain Management or any relevant field Advantage to Have: Familiar with SAP SuccessFactors /SAP HCM system knowledge is advantage. Why Join Zuellig Pharma: We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect. Show more Show less