Sr Manager - Sr. Customer Experience, East Asia KL, Malaysia Permanent The Candidate will be responsible for leading and executing customer experience strategies across East Asia. This role ensures that customer needs and expectations are consistently met or exceeded across all touchpoints, acting as a key advocate for the voice of the customer. The role involves managing a 4 people team across different geographies, driving continuous improvement, and ensuring alignment with global CX standards. Degree with minimum 10 years of experience in customer experience roles. Spent at least 4 years in a leadership role and exposure to working in a fast pace organization Proven leadership in multicultural and regional environments. Strong analytical skills and experience with CX metrics and reporting. Proficiency in CX tools (e.g., CRM, feedback platforms, analytics dashboards). Excellent communication and stakeholder management skills. Experience in client-facing roles, with the ability to build trust and credibility. Preferred: Experience in the insurance, assistance, or service industries. Familiarity with East Asian markets and customer behavior. Show more Show less