I2C Manager

• Drive individual and team performance improvement: coach and develop team, set objectives, provide guidance and feed-back and identify personal development opportunities
• Lead the AR collection, Cash Application, Credit Management, Invoicing and Month End Closing and Reporting Activities. Oversee their work to ensure proper review and compliance
• Manage customer payments-in on time: clearing with invoices and posting of claims with the correct root cause. Perform regular and proactive dunning of the non paid invoices.
• Ensure effective control of the credit risk with the customers. Manage solvency checks and if necessary credit insurances.
• Ensure invoicing accuracy and completeness, timeliness and quality of the invoices issuance and delivery.
• Claims management: timely record customer claims, and perform first line claims resolution.
• Drive strong KPIs of DSO and AR and KPI improvement areas. Ensure KPI tracking mechanism is within the I2C function
• Set-up and follow up KPIs to monitor and improve the efficiency of the Invoice to Cash process. Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
• Support CBU in Cash Forecast with organic cash generation and risk and opportunities assessment.
• Challenge CBU landing cash options and apply last call if necessary in accordance with I2C local lead.
• Ensure completeness and correctness of TS accruals at month-end. Review the ageing of accruals and challenge the business if necessary.
• Oversee the management of the AR, Cash Collectors, TTM systems, Invoicing and Claims tools, and manage relationship with the IS team
• Ensure the development of a good relationship with customers and relevant functions in the CBU (Sales and Supply Chain)
• Contribute to finance projects as appropriate
• Guarantee an effective internal control system in the O2C Modern Trade and Proximity and TTM process
• Ensure customer service operation is set within the AR function
• Ensure effective control is in place to assist, track and resolve customer enquiry in timely manner
• Responsible for Client and Business Unit Relationship Management. Working with Customer Relationship Management/BU Finance to deliver customer satisfaction in line with operational efficiency
• Deliver People Manager responsibilities – people engagement, team building, talent development, succession planning, and overall people learning and coaching.

• Strong knowledge of I2C processes, systems and data
• Strong knowledge of end-to-end accounts receivables accounting principles
• Business partnering and service-oriented mindset
• Ability to analyze and execute improvement opportunities
• Ability to prioritize and deliver timely while accurately
• Problem-solving and pragmatic
• Good communication skills- preferably able to speak, read and write in both English and Mandarin. This role will be supporting cross region when is needed
• Teamwork and Collaboration – Fostering an environment that values teamwork and sharing of ideas, work, etc.
• University Degree preferably in Business Administration or Finance & Accounting
• Good command of oral and written English
• Good computer skills (Excel, Word, Power point)

Danone