Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. To know us better, check out this video https://bit.ly/3KOHSEI foodpanda's Central Operations is looking for an Operations Manager (Commercial) SENIORITY LEVEL: Management FUNCTION: Commercial Operations LOCATION: Southgate Commercial Centre, Kuala Lumpur, Malaysia REPORTS TO: Director, Commercial Operations Responsibilities: - Reports to Central Operation Commercial Head, responsible in setting up and maintaining telesales capability through in house and BPO network - Supports the Regional Commercial APAC team in setting up automated tracking and reporting for telesales, with the objective to spot all the new trending restaurants from multiple sources (inbounds, blogs, social media, restaurant discovery websites, etc.) - Gathering intelligence on inventory opportunities, in particular with regards to competition, and producing actionable analysis out of that research - Setting up, maintaining and improving Salesforce processes for Lead Generation & Vendor Acquisition. - Data Analysis in order to review and analyze data and be able to extract meaningful insights. - Achieve targets for the current year through strategic initiatives in coordination with different units. - To monitor and improve performance to achieve operational excellence - Set hiring standards, conducts interviews, manages agent performance and continuously improves conversion rates. - Prepares daily, weekly and monthly performance report and present to relevant stakeholders. Requirements: - Bachelor and/or Master degree - At least 3+ years of relevant experience - English Language fluency required - Proficiency in Excel is a must! (Salesforce is big advantage) - Analytical and number-orientated. You are process-oriented and data-driven - Thrives in high paced, fast-moving environment and is able to make quick, assertive decisions - Not a 9-5 attitude - Outstanding attention to detail, and strong organizational skills - Highly proficient with MS Office with strong Excel skills - Demonstrated problem-solving ability with experience providing practical business insights from large, complex data sets At Central Operations we Work smarter together, Always add value & Look for trouble, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.
