Customer Success Solution Engineer
Innovax Systems Sdn Bhd
- Puchong, Selangor
- Permanent
- Full-time
- Degree in Information Technology, Computer / Telecommunication, or related field.
- Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
- Strong problem-solving skills, critical thinking, and analytical mindset.
- Experience in technical support or customer service in a software or IT environment.
- Adept at multitasking and managing priorities in a fast-paced environment.
- Possess self-initiative and able to work independently while collaborating with people at various levels.
- Familiarity with Windows and Linux environments.
- Experience or exposure to VoIP and CSP environments will be an added advantage.
- Bilingual proficiency in speaking and writing English and Mandarin to liaise with Mandarin-speaking customers and associates for business communication.
- Serve customers by addressing technical issues, inquiries, and troubleshooting needs of products, equipment, and services via call and email.
- Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
- Ensure smooth workflow processes and attainment of service level commitments.
- Manage and monitor all installed systems and infrastructure for the organization.
- Escalate critical or priority issues to relevant teams to expedite resolutions.
- Assist in conducting product training and onboarding to use the company's solutions.
- Assist in coordinating various teams in testing and evaluating for the development, design, and implementation of the best output.
- EPF, SOCSO
- Annual Leave
- Parking
- Medical Claim
- Dental Claim
- Optical Caim
- Training Provided
Maukerja