Customer Service Executive
Bjak
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Provide timely and professional assistance customers via live chats.
- Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
- Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
- Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
- Work together as a team to achieve timely turnaround time and quality replies to every customer.
- Stay up to date on company policies, procedures, and product knowledge.
- Contribute to a positive and collaborative work environment.
- 2-3 years of working experience as customer service is a plus point.
- Required language(s): English, Bahasa Malaysia
- Minimum Diploma/Degree in any field
- High level of attention to details.
- Strong work ethic and willingness to take on any tasks.
- Comfortable working in an extremely fast paced and international environment
- Full Training Provided (Theory & Hands-on training)
- Applicants must be willing to work on rotational shifts including evenings & weekends.
- A positive attitude and a commitment to delivering outstanding service.
- Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
- Ability to communicate with customers with a level of empathy.
- Immediate availability is a plus point.
- This role is not open for non-local.
- You will be working in a fast-growing startup that promotes flexible and open culture
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary