Customer Service Representative- Mandarin Speaking (Hotel Project)

Teleperformance

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 29 days ago
MohonKelayakan
  • High School (SPM), Diploma and above are required.
  • Excellent communication skills in Mandarin and English language required.
  • Excellent commercial understanding.
  • Problem solving.
  • Sense of responsibility.
  • Independent and customer friendly.
  • Experienced with Customer Care, internet and hotel industry.
  • Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
Tanggungjawab
  • Handle pre and post reservation inquiries by phone, e-mail and fax.
  • Handle customer requests by phone and e-mail.
  • Modify, change and/or cancel existing reservations.
  • Make outbound calls to hotels/guests to arrangement special requests.
  • Act as liaison between guest and hotel to resolve complaints.
  • Manage relationships with hotels by providing high levels of customer service and account management support.
Manfaat
  • Annual leave
  • Monthly performance KPI bonus
  • Language allowance
Manfaat tambahan
  • 5 Working Days
  • Training Provided
  • Staff Activities
  • Allowance Provided
KemahiranFluency in MandarinPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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