Location: KL Gateway (co-working space) Mode: On-site/ Standard working hours You are responsible for delivery, operation support and implementation of the End-User Technology (EUT) services to internal stakeholders and users. Working together with Workspace Transformation Team and Workspace End-User Support Team to deliver quality IT Workspace End-User technology related services by applying Service Delivery approach to ensure consistent and continuous endpoint solutions and technologies are successfully deployed to meet the Technology Infrastructure (TI) strategic objectives. Job Responsibilities: Responsible for the performance, availability and service level of the assigned IT Workplace services including desktop/laptop standards, active directory, email services, file and print services, anti-virus, full-disk encryption, unified communications messaging & collaboration tools and management of endpoints. Responsible for endpoints security management including Standard Operating Environment (SOE) for PC/Mobile/Application, delivery of software, OS packages and security thru SCCM or GPO. Ensure 24x7 availability of EUT services infrastructure and systems. Perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered. Provide 2/3 level support for incident related to EUT services. Work with outsource vendor to provide Level 2 support for incidents/requests related to IT Workplace services. Work with project and workspace transformation engineering team in the delivery of new IT Workplace services to operations. Review existing processes and security policies for infrastructure and introduce preventative or optimized measures to improve systems quality and resiliency. Support other ad-hoc duties been assigned. Job Requirements: At least Diploma in IT, Electronics Engineering or equivalent. Minimum 4 years of EUT experience in a large enterprise. Proven experience in project delivery that span multiple countries and security domains. Good knowledge of SPF, DKIM, DMARC. Experience in Microsoft Office 365 Product Suite, especially Exchange Online (Hybrid), Teams, Sharepoint, End User data management. Strong knowledge on Exchange Hybrid management and EOP. Good in management of Microsoft Windows, MacOS, iOS and Android clients.
