Senior Engineer - Messaging & Collaboration

• Responsible for the performance, availability and service level of the assigned IT Workplace services including desktop/laptop standards, active directory, email services, file and print services, anti-virus, full-disk encryption, unified communications messaging & collaboration tools and management of endpoints.
• Responsible for endpoints security management including Standard Operating Environment (SOE) for PC/Mobile/Application, delivery of software, OS packages and security thru SCCM or GPO.
• Ensure 24x7 availability of EUT services infrastructure and systems. Perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered.
• Provide 2/3 level support for incident related to EUT services.
• Work with outsource vendor to provide Level 2 support for incidents/requests related to IT Workplace services.
• Work with project and workspace transformation engineering team in the delivery of new IT Workplace services to operations.
• Review existing processes and security policies for infrastructure and introduce preventative or optimized measures to improve systems quality and resiliency.
• Support other ad-hoc duties been assigned.

• At least Diploma in IT, Electronics Engineering or equivalent.
• Minimum 4 years of EUT experience in a large enterprise.
• Proven experience in project delivery that span multiple countries and security domains.
• Good knowledge of SPF, DKIM, DMARC.
• Experience in Microsoft Office 365 Product Suite, especially Exchange Online (Hybrid), Teams, Sharepoint, End User data management.
• Strong knowledge on Exchange Hybrid management and EOP.
• Good in management of Microsoft Windows, MacOS, iOS and Android clients.

EPS Consultants