Responsibilities: Participate in the development of the Shared Services Center BPO operational management system, which includes tasks such as recruitment, coaching, assessment, and training. Continually optimize management systems, process standards, and related tools to meet business needs Responsible for coordinating overall service improvement, quality control processes, and providing streamlined support for business operations. Ensure that the team's performance under his or her supervision meets or exceeds the qualified level. Requirement: Bachelor's degree or equivalent diploma Minimum 3 years' of people management experience as a Manager in procurement or e-commerce service handling. Excellent written and verbal communication skills in English and Mandarin (preferred) . Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format Must be able to spot trends and tendencies with data, and drives team to look for insights Strategic thinker with strong analytical and creative problem-solving skills Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution Significant experience in a complex fast paced environment Passion for ensuring an excellent user experience Able to work independent under minimal supervision Possess a strong sense of responsibility, execution capability, communication and coordination skills, and prioritize customer satisfaction. Preferred Requirements Having high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred - Mandarin (depends on the market assignment) Experience in Microsoft Office Suite is preferred Show more Show less