As a Customer Experience Executive, you will be the front line of our customer experience, ensuring every interaction is warm, efficient, and memorable. Key Responsibilities Provide Customer Support Handle a high volume of daily enquiries through various channels (email, phone, live chat, WhatsApp, social media) with professionalism, empathy, and accuracy. Assist and Engage Customers Guide customers in selecting suitable products and placing orders while ensuring a smooth and enjoyable shopping experience across all sales platforms. Resolve Issues and Follow Up Address customer concerns promptly and effectively, coordinate with internal teams (e.g., production, operations), and follow through to ensure resolution and satisfaction. Support Sales, Inventory and Retail Store Operations Maintain store cleanliness and presentation, manage transactions, handle returns and exchanges, create simple flower arrangements, and monitor and maintain appropriate inventory levels to meet customer demand. Contribute to Growth and Improvement Support process improvements and customer service initiatives, helping the team achieve both short- and long-term business goals and sales targets. Perform Ad Hoc Tasks Carry out any additional duties or tasks assigned by your superior as required to support the team and business operations. Requirements Minimum SPM qualification; diploma or degree is an added advantage Excellent verbal and written communication skills in English and Bahasa Malaysia Strong interpersonal, multitasking, and problem-solving skills Comfortable using digital tools and platforms (e.g., live chat, social media, POS systems) Customer-first attitude with a high level of professionalism and attention to detail Willingness to work on weekends and public holidays as required Prior experience in customer service, retail, or e-commerce is a plus Show more Show less