Key Account Manager / Key Account Assistant Manager

• Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion date

• Develop and build positive relationship with the customers, focused on overall campaign delivery

• Perform campaign monitor, control and report campaign execution status, progress and KPIs, ensure full and effective reporting to management such as weekly/monthly report and campaign reviews

• Handle inbound calls from campaigns referral, obtain consumer information and needs

• Record consumers' information in internal system

• Set priorities to achieve objectives and record all data related to campaign status and communications

• Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers

• Take care advertising clients especially Tier 1 clients with advanced account management tasks

• Upsell and renew existing clients

• Coordinating internal resources for the flawless execution of on-boarding process

• Follow Standard Operating Procedures

• Supply recurring reporting to customer regarding their campaign performance

• Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements

• Degree/Diploma in business related preferred

• 2 years+ Account Management experience

• 1 year+ experience in working directly with Customers

• Project Management experience preferred

• Real estate experience preferred

• Website/listing portal account management experience preferred

• Language - Spoken and written Mandarin and English skills, Cantonese

• Software - knowledge in using all Microsoft product, especially Excel. Salesforce and Tableau experience a plus.

• Communication - Excellent communication skills between internal staff and external customers

• People Management - working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track

• Immediate joiner / 1-2 months' notice

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