Customer Happiness Specialist - Backend Support
Agensi Pekerjaan Job Expert Sdn Bhd
- Subang Jaya, Selangor
- Permanent
- Full-time
- Order Processing: Assist customers managing returns or exchanges, ensuring accuracy and efficiency throughout the process.
- Feedback Management: Gather and analyze customer feedback to identify trends, preferences, and areas for improvement, sharing insights with relevant teams to enhance products and services.
- Relationship Building: Cultivate strong relationships with customers by being attentive, responsive, and proactive in addressing their needs and preferences, fostering loyalty and repeat business.
- Cross-functional Collaboration: Collaborate with internal teams such as sales, marketing, and logistics to ensure a seamless customer experience, sharing feedback and insights to drive continuous improvement.
- Attention to Detail: Strong attention to detail in processing orders, managing customer information, and ensuring accuracy in all customer interactions.
- Adaptability: Flexibility to adapt to changing priorities and customer needs in a fast-paced environment, with a proactive and solution-oriented approach.
- Technology Proficiency: Familiarity with customer relationship management (CRM) software, order management systems, and other relevant tools used in customer support operations.
- Customer Focus: Strong commitment to customer satisfaction and loyalty, with a genuine passion for delivering exceptional service and building positive relationships.