Technical & Customer Support Specialist

• Provide first-line support, timely and effective technical assistance for technical issues related to payment processing systems, including but not limited to transaction failures, connectivity issues, API integrations, onboarding and etc to customers and merchants via phone, email, chat, and ticketing system.

• Assist in monitoring the performance and reliability of payment processing systems, identifying and reporting any anomalies or potential issues.

• Communicate with clients and merchants to gather information about reported issues, provide updates on ongoing investigations, and ensure timely resolution.

• Respond to client inquiries and requests for assistance in a professional and courteous manner, maintaining high levels of customer satisfaction.

• Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.

• Minimum of 1 year(s) of experience in a relevant field is required.

• Preferably with prior experience in technical support or customer service within the fintech or payment processing industry.

• Familiarity with payment processing systems, APIs, electronic transactions and web technologies is a plus.

• Familiarity with ticketing systems and CRM software.

• Strong troubleshooting and problem-solving skills.

• Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.

• Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Multilingual skills language is encouraged (Bahasa Malaysia, English languages).

• Capable of working independently and collaboratively in a dynamic work environment.

• Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.

• Strong team player with a collaborative mindset, willing to contribute to the success of the team and the organization as a whole.

• Fresh graduates are also encouraged to apply.

• Willingness to work in I-City.

Razer