Head, Retail Center of Excellence

• The Retail Center of Excellence (COE) is a dynamic regional team at the heart of GrabMart's strategy. Our mission is to enhance our customers' daily shopping experience and build a sustainable business model for the future.
• We design and build solutions that strengthen our supermarket partners and unlock new growth opportunities.
• As a regional COE, we create globally-optimized playbooks and provide hands-on support to country teams, empowering them to win in their local markets.
• You'll be joining a team that has a direct impact on Grab's long-term growth and sustainability.

• As the Head, Retail Center of Excellence, you will lead the strategy and execution of key initiatives that elevate our supermarket partners and optimize core supply-side operations on our Mart business.
• This role is a unique blend of commercial strategy, operational excellence, and cross-functional leadership.
• You will drive the development and adoption of best practices, collaborate with product and tech teams to build scalable solutions, and work closely with country teams to ensure consistent, high-quality execution across the region.
• You will report to the Head of Retail and work onsite at Petaling Jaya office.

• Drive Strategic Execution: You will lead the implementation of high-priority initiatives designed to deepen supermarket partnerships and enhance core supply-side operational processes.
• Develop & Scale Best Practices: You will spearhead the creation of operational playbooks, commercial frameworks, and best-practice guides for our supermarket partners, ensuring successful regional adoption.
• Enable Country Teams: You will provide direct, hands-on support to country teams and lead the team to launch new initiatives, then empower their long-term success through structured frameworks and knowledge sharing.
• Lead Product Collaboration: You will serve as the key business partner for Product and Tech teams, translating operational needs into product requirements for our supermarket partners.
• Manage Strategic Partnerships: You will own and cultivate the relationships with key regional supermarket partners, acting as a trusted advisor to drive mutual growth.
• Support New Initiatives: You will lend your expertise to support country-led pilots of new operational models, ensuring learnings are captured and shared across the region.

• You have 8 years of extensive experience in retail operations, e-commerce supply chain, or a related field with a focus on operational excellence.
• You have proven ability to develop and scale operational playbooks, commercial frameworks, or standard operating procedures across multiple markets.
• You have demonstrated experience working collaboratively with product and technology teams to deliver new features and system improvements.
• You have a strong stakeholder management and relationship-building skills, with a track record of managing strategic partners or clients.
• You have experience leading complex, cross-functional projects from strategy to execution.
• You have a hands-on, entrepreneurial mindset with comfort operating in ambiguity and building from the ground up.

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

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