Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States. At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include: Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions. Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12. Website http://www.mtscloud.com As the Buying Program Lifecycle Operations (BPLO) Specialist, you will report to the APJC BPLO Director and be a part of APJC Commerce Operations. In this role, you would be the Subject Matter Expert (SME) and point of contact for handling software deals in direct engagements with the deal stakeholders such as Software Sales Specialists, Account Managers, renewal specialists or partners. Key Responsibilities: Partner with operations managers and the software sales teams to report out to deal stakeholders for major milestones Engages with sales specialists or renewal specialists to execute the successful booking of the assigned deals Partner with internal and external teams to ensure that the deal aligns with the offers, highlight and any deviations to ensure the deal stakeholders are aware of the pre-requisites, resolve any issues and seeing through successful booking of the deals. Align/Engage with other Deal Managers / Specialists to ensure consistency of operational practices, review of best practices, close gaps Will be responsible for working in close alignment with the software sales teams Evaluates project results against success metrics. Recommends or implements changes to processes, resources and solutions that improve productivity and end product. Keep abreast with changes in Software Offers and their ordering processes to help navigate through complex deal scenarios Be able to provide training to the Field sales, Software Sales and Regional operations team on the Offer T&C's and Deal Pre-requisites for seamless booking and delivery Skills/Experience: Exceptional communication skills including rapport building, use of Customer centric language; demonstrating appropriate urgency; active listening skills, questioning, driving understanding and clarification of Customers' needs. Ability to handle difficult situations, diffuse Customer conflict by showing empathy; properly positioning 'no.' Quick learner who easily applies problem-solving, critical thinking and analysis skills. Self-motivated and drive to succeed with natural curiosity, initiative, and tenacity to drive issues to closure. Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date. Excellent time management skills, ability to juggle multiple tasks while maintaining composure. Computer literacy including familiarity with case management systems, email, chat, Windows-based applications; ability to effectively navigate multiple systems at once to accomplish a task. Intermediate MS Office skills, particularly MS Excel. Four to Five years proven work experience in areas such as deal operations management and buying program management. Proven track record of executing varied and complex services and business processes. Experience working in dynamic and active change environments with teams of various skills, abilities, backgrounds. Experience working in remote, global teams (accommodate differing time zones/shifts) in a dynamic business environment." Show more Show less