Assistant Manager, Credit Initiation

• Execute the OPS CPBB - Risk Operations strategic direction and manage country Credit Initiation activities and processes effectively and efficiently.
• Work with CPBB CCO and CCH and other stakeholders in-country for smooth functioning of Credit Initiation processes and activities.
• To ensure quality of credit underwriting in Residential Mortgage and Commercial Mortgage is maintained within parameters under respective Product Development Document (PDD) and under Group and local credit policy and business strategy, and that reporting of information relating to this portfolio is timely and accurate. To ensure applications are processed within the acceptable TAT.
• To instil strong credit culture by setting highest standards and demanding these are maintained by all business partners within CPBB.

• Provide inputs in shaping the OPS CPBB - Risk Operations strategic direction.
• To increase the Retail Banking Products base with calculated credit risk by prudently evaluating and approving such applications in a timely and accurate manner, within the policies as established by the regulatory bodies and internal guidelines.

• Evaluate and approve new applications / increase in limits / annual reviews / facility conversions and other common requests submitted through various channels i.e. Branches, dedicated and direct sales channels.
• Working with product / marketing / sales / IS / Credit Operations on new programs / products / systems to ensure smooth implementation.
• Ensure that the department’s Service Quality and Key Control Standards are complied with.
• To be keenly aware of current economic environment, market trends and relevant intelligence to assist risk management by providing feedback in the formalizing of internal guidelines.
• To rigorously maintain the quality of underwriting and undertake fraud detection and reporting.
• Support viable system implementation to minimize credit risk and fraud applications.
• Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC.
• Participate in and / or support the Bank’s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and KYC in the day-to-day operations including account reviews, reporting suspicions, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
• Staff Loan Data Confidentiality - Ensure information on staff loans are kept confidential. Pay records of employees must not be disclosed to any other person and should be kept confidential at all times during and after your employment in the Bank.

• Ad hoc reporting and other duties assigned by Line Manager / Head, Credit Risk and Lending Operations from time to time.
• Co-supervision and training of new / existing staff on new products and guidelines under the purview of credit evaluation.
• Actively engage the teams in regular discussions to drive operational efficiency and knowledge sharing.
• Maintain an open channel of communication with other stakeholders particularly sales channels, product / process, policy / risk and operations teams to address any issues.

• Support Line Manager in encouraging and promoting an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
• Basic banking products knowledge - Credit Cards, CASA, Mortgage, PL, Banca.
• Market and competition knowledge.

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Monitor through the door application quality and provide timely inputs to in-country stakeholders for optimizing risk and reward relationship.
• Ensure all Credit Initiation policies and procedures comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

• Ensure Compliance with regulatory requirements pertaining to
• Bank’s Group Policy and Standards
• Local Laws and Regulations
• Bank’s Code of Conduct
• Customer Data Confidentiality
• Money Laundering
• Customer Due Diligence

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Sales / Business - provide feedback in achieving better operating efficiency and information that may assist targeting of good segments
• Information Technology - liaise with the IT personnel to ensure system is operating as expected
• Management Information System - liaise with MIS staff to ensure specific / ad hoc reports are generated for management decision making
• Collections
• Credit Risk Management / Real Estate Risk and Policy
• Internal auditors - provide required information and explanation as and when required
• Relevant members of OPS CPBB - Risk Operations management team
• HR and L&TD team
• CPBB Client Experience Unit

• External Auditors and Regulators

• Embed Here for good and Group’s brand and values in Credit Risk and Lending Operations.

• Bachelor’s degree in Business Admin (Banking / Finance) Or equivalent.
• Strong written communication in BM, English and Mandarin.

• Business Strategy and Model
• Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry

• Strong written / oral communication and influencing skills
• Ability to create effective work relationships within and across functions and borders

• Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations

• Strong leadership capabilities and management skills, with the ability to deliver effective controls within Retail Risk Operations through both directly-managed and virtual team

• Awareness and understanding of the regulatory framework in which the firm operates and the regulatory requirements and expectations relevant to the role of Credit Initiation

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered