Job Description:Help Desk Engineer – L1Working 9AM to 6PM SGT (Mon to Fri). Holidays as per SingaporeResponsibilities:Provide first level support services on incident related to users IT Infrastructure with Servers, Firewall, Desktops, Laptops and peripherals, network connections, printing related and MS office applications among othersAssign tickets using ticketing toolMonitor the customers IT infra with RMM toolsFirst level system administration and windows OS & application supportLinux server administration and troubleshooting skills will be advantageousEscalate unresolved incidents to next level support staff or hardware vendorAny other ad-hoc duties as assignedRequirement:Degree in Computer Science/Information Technology or equivalentTicketing tool & Remote support Software experience is requiredPrior helpdesk experience is advantageousStrong initiative and able to work independentlyGood communication skills in English
