Service Manager - Credit
Shangri-La Hotels & Resorts
- Kuala Lumpur
- Permanent
- Full-time
- Manage relations with collection agencies, credit reporting agencies, credit insurance providers, sales department.
- Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly, compiling all group billing, response and resolve customer queries and disputes.
- Daily review of AR Aging and Ledger, monitor incoming payment, minimizing the AR outstanding balance.
- Responsible for Ageing of Debtors and maintaining the same under control, debtor's ledger with regular review of the aged accounts.
- Ensuring prompt, accurate and efficient system for billing of current and aged accounts.
- Review the Guest Ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed.
- Administer credit processes and policies for other departments in the hotel.
- Ensure the timely credit collections and monitor credit limits of all outstanding accounts.
- Ensure all credit applications properly documented approved by the management and based on Corporate Credit Policy and procedure.
- Ensure compliance on Payment Card Industry (PCI) policy.
- Scrutinizing all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of uncollectable accounts and referring delinquent accounts to a collection agency.
- Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / timelines.
- Schedule and precedes the credit meetings with key stakeholders.
- Reviewing Credit/Accounts Receivable operation and recommending/implementing improvements.
- High School Graduate or Bachelor's Degree in Accounting, Finance, Business Administration or equivalent certification.
- Previous experience in a high-volume credit control function within a hotel environment
- Effective negotiation skills
- Ability to communicate firmly and clearly with internal and external customers
- Ability to develop strong relationships
- Previous experience in the hospitality industry or as a Credit Manager would be advantageous.