Responsibilities Handling Cross Border Transportation documentation and liaise with customer / forwarding agent such of : Commercial Invoices, Packing lists, Bills of Lading, Certificates of Origin, Letter of Credit (LC) Liaise and follow-up internally with forwarders / carriers for shipment / delivery status Coordinate, execute, and track daily operations for imports, exports. Ensure accuracy and timeliness of order follow-up, control risks, and prevent losses. Arrange transportation, loading, customs clearance, etc., according to customer requirements. Handle customer complaints, coordinate internal and external company relations, ensure customer satisfaction, and maintain customer relationships. Review and address all internal and external information issues. Communicate and resolve urgent matters, maintain export documents in the company system. Other tasks as assigned by supervisors or management. Prepare monthly reports for Management and ad-hoc reports as requested from time to time. Requirements & Qualifications Minimum Diploma in Logistics & Transportation or equivalent. Minimum 3 years of experience in Cross Border Transportation operation Basic Knowledge of Customs Clearance is required for Custom Form K1, K2 & K8 Show more Show less