Customer Success Specialist (Fluent in Chinese & English)
Kuala Lumpur
Permanent
Full-time
30 days ago
About ChatDaddy At ChatDaddy, we believe meaningful connections are the key to business success. We&aposre a fast-growing SaaS company helping businesses engage customers more effectively and simplify their operations using WhatsApp automation tools. We're not just building a product - we're building relationships. Our team values empathy, collaboration, and innovation. We thrive on supporting each other and celebrating small wins, both for our customers and our team. Learn more about our team, culture, and open roles at our Careers Page: https://chatdaddy-career.replit.app About the Role Are you someone who enjoys helping others succeed Do you find joy in building long-term relationships and guiding people through new experiences If so, we'd love to meet you! We&aposre looking for a Customer Success Specialist to join our friendly and supportive team. In this role, you'll be a trusted partner to our clients - helping them feel confident, supported, and excited about using ChatDaddy. You'll guide clients from the very beginning of their journey, provide helpful tips along the way, and ensure they continue getting value from our platform over time. What You'll Be Doing As a key point of contact, you'll: Support and guide new clients through setup and onboarding, making sure they feel comfortable and confident. Build strong relationships through friendly and regular check-ins. Help clients explore more value in our platform - many use only a small part of the features, and your suggestions will make their lives easier. Encourage smart automation use to improve how they work. Listen actively to client feedback and share their ideas with our team to make ChatDaddy even better. Assist with renewals and upsells by identifying opportunities that truly benefit the customer. Troubleshoot issues with care and follow up to make sure clients feel supported every step of the way. What We're Looking For We're excited to meet someone who: Has 1-3 years of experience in Customer Success, Account Management, or other client-facing roles - preferably in SaaS or tech. Speaks both English and Chinese (required) and enjoys communicating with clients. Brings a warm, solution-focused attitude and loves helping others succeed. Is organized and confident using tools like CRMs (HubSpot, Salesforce, etc.). Enjoys working independently but loves being part of a collaborative team. Is proactive - someone who notices small things before they become big problems. Experience with WhatsApp automation or similar platforms is a plus, but not required - we'll support your learning! What You'll Get Monthly Salary : RM 4,000 - RM 6,000 (depending on experience), plus performance incentives after probation Hybrid work setup : enjoy the flexibility of working from home with regular in-office days Family-friendly policies : maternity leave, parental leave, and flexible schedules Growth opportunities : we support your learning and offer clear paths to promotion Collaborative team environment where your voice matters Meaningful work with clients from across Asia and beyond How to Apply We'd love to get to know the real you! Please submit: Your updated CV A short video (1-2 minutes) telling us why you'd be a great fit for this role - just speak naturally and let your personality shine! Upload your video here: https://www.videoask.com/f003r70w4 (No need for a perfect script or fancy setup - we just want to meet you! ) We personally review every submission and will reach out if your profile is a good match. Show more Show less