Responsible- to support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)- to support product test, ensure test request deliver on time.- to operate the virtual studio system- to support technical training- Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)2.Key Responsibilities-Work closely with USA helpdesk team to ensure smooth process handling and team development.-Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.- Coordinate with oversea sales office on product testing logistic and conduct product test.-Work with Market Manager to operate the eStudio on remote demo and training· Education: At least Completed technical education in automation or mechatronic background· Experience: at least 2 years working experience in service or maintenance support field· Language skills: English others will be added advantage.· others: call center experience will be advantage.
