Job Summary: We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance to end users. The role involves troubleshooting hardware, software, and network issues, managing end-user devices, and ensuring smooth day-to-day IT operations. Key Responsibilities: Provide first and second-level technical support for desktops, laptops, and peripheral devices. Perform routine maintenance, reboots, and system updates on laptops and PCs. Troubleshoot and resolve hardware, operating system, and application-related issues. Manage user accounts, permissions, and access within Active Directory (if applicable). Install, configure, and update approved desktop and laptop software. Support end users with connectivity issues (LAN/WAN, Wi-Fi, VPN). Perform PC management tasks, including imaging, patching, and inventory tracking. Document issues, solutions, and work performed in the ticketing system. Provide remote and onsite support for end users as required. Collaborate with IT teams to escalate complex issues and ensure timely resolution. Qualifications: 2-5 years of experience in Desktop Support, End User Support, or IT Helpdesk. Strong knowledge of Windows OS (Windows 10/11), MS Office, and basic networking. Familiarity with PC management tools (SCCM, Intune, or similar). Good understanding of troubleshooting hardware/software issues. Strong communication and customer service skills. Ability to work independently and manage multiple support requests. Show more Show less