Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Information Technology (IT)Management Level Senior AssociateJob Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organization's end user point infrastructure. The role involves troubleshooting hardware and software issues, deploying systems, and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education.The ideal candidate needs to have strong technical skills, excellent customer service skills, and experience with WorkspaceOne/Intune, Powershell PSADT, Windows, and Mac. In this role, you will be responsible for providing technical support to employees, managing and maintaining the WorkspaceOne/Intune environment, creating application packages and maintaining scripts using PowerShell PSADT, and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team, working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities, understanding of Active Directory hierarchy, Group Policy Objects, and Windows Operating Systems is a must.Core ResponsibilitiesProvide onsite and remote support for desktops, laptops, mobile devices, and peripherals.Install, configure, and maintain operating systems (Windows/macOS) and standard applications.Troubleshoot and resolve hardware, software, and network connectivity issues.Perform system imaging, deployment, and upgrades.Assist in the technology onboarding process for new employees.Participate in global technology forum meetings and undertake ad hoc IT projects.Provide customer-centric support, ensuring positive and valuable experiences.Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.Collaborate with PwC teams (local/global) to stay informed about new technologies.Maintain a friendly, approachable demeanor that prioritizes customer needs.Offer feedback and suggestions for enhancing the overall customer experience.Build and nurture strong working relationships with users at all levels.Proactively anticipate, identify, and resolve complex problems while applying technical knowledge.Effectively communicate and share technical information with diverse audiences within the firm.Ensure compliance with Firm security policies and procedures.QualificationsDegree in Information Technology, Computer Science, or related field.Experience with the ServiceNow platform is an advantage.Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage.Strong preference for prior experience in automating processes using PowerShell or other scripting languages.Strong knowledge of Windows OS, macOS, Microsoft Office Suite, and endpoint tools.Experience in supporting mobile OS (iOS/Android).Experience with Active Directory, SCCM, Intune, or similar tools.ITIL 4 certification is an added advantage.Demonstrated ability to deliver outstanding customer satisfaction.Excellent communication and communication skills.Effective problem identification and solution skills.A strong team player and collaborator.Fluent in both written and spoken English.Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.Experience2–5 years of experience in desktop support or technical engineering roles.Preferably an Executive specializing in Information Technology or equivalent.Additional InformationThis position may entail additional shift support from 10:00 AM to 7:00 PM.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date March 31, 2026
