Mandarin QA Customer Service Support Role

JobScoper

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 18 days ago
MohonKelayakan
  • Experience in customer service or QA (contact center background is a plus)
  • Good understanding of customer service standards and quality metrics
  • Strong listening skills and attention to detail
  • Able to communicate clearly in both writing and speaking
  • Independent, good at managing time and meeting deadlines
  • Comfortable using Excel/Google Sheets for reports and analysis
Tanggungjawab
  • Create and update QA guidelines, and evaluation forms
  • Review and assess customer interactions (calls, chats, emails) to ensure quality standards are met
  • Identify performance trends, gaps, and training needs through regular reviews
  • Provide constructive feedback and coaching to agents and team leads
  • Work with training and operations teams to improve service quality and align with business goals
  • Generate quality reports and share insights with management
  • Support continuous improvement in processes, compliance, and customer experience
Manfaat
  • Training Provided
  • Annual Leave
  • Medical Leave
  • Hospitalization Leave
  • EPF/SOCSO
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
KemahiranMandarin Chinese Proficiency Customer Service Quality Assurance (QA) Communication Skills Problem-SolvingPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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