CUSTOMER SERVICE EXECUTIVE ( JOHOR BAHRU / PENANG )
CityRecruit
- Johor Bahru, Johor
- RM 2,500-4,000 per month
- Permanent
- Full-time
- Responsible for processing and managing customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner
- Act as a key interface for all customers’ orders and logistics enquiries
- Point of contact for customers in all purchase orders and deliveries / shipment concerns
- Ensure prompt shipments / deliveries (may include short lead-time orders)
- Ability to resolve issue when conflict arises
- Knowledge of local and overseas regulations with proper documentation
- Timely keying in of orders and acknowledgement of customer purchase orders
- Logistics arrangements for deliveries and work with transporters / forwarders / warehouses to resolve any issues which may result in a delay or no shipment
- Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries / shipment arrangements
- Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
- Liaise with customers on deliveries / shipment dates and any special requirements pertaining to customers’ orders fulfillment
- Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
- Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control
- Escalation of orders with manufacturers / suppliers with our purchases to fulfill customers’ request
- Any other tasks assigned from time to time
- Prefer Chinese Female candidate / Races who know mandarin
- At least 1-2 years of experience
- Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
- Able to make timely decisions in a high pressure environment
- Meticulous and keen eye for details
- Good verbal and written communication skills and detailed oriented