Job Description Manage part-time agent: task assignments, monitor KPIs and QA score. Training and coaching of agents. Scheduling and monitor attendance for part time agents. Undertake project work as required; undertaking any initiatives identified based on business needs. Execute urgent listing takedowns and identify gaps that address listing-related issues. Monitoring platform to ensure the quality and the legitimacy of the listings, particularly in relation to tackling Prohibited Listings on the platform. Requirements Proactive, resourceful, result-oriented and capable of working tentatively as an individual or even team members in a fast-paced environment. Strong communication skills in English, and Malay, in both verbal and written forms (fluency in additional local languages such as Mandarin would be a plus). Strong logical thinking and problem-solving skills always. Strong negotiation and relationship building skills. Good team player, positive attitude and eager to learn. Advanced Microsoft Excel skills is a plus. Show more Show less