Senior Consultant - Virtual Assistants/Chatbots

DHL

Cyberjaya, Selangor
Permanent
Full-time

1 month ago

Your IT Future, DeliveredVirtual Assistants / Chatbots Senior ConsultantWith a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.Digitalization. Simply delivered.And there’s lots of digitalization. In fact, digitalization is our key priority. Digital Platforms is aiming to address this digitalization theme. You can think of it as the go-to place to deliver digital technologies for the globe. Our team is developing and running cutting-edge solutions in the areas of APIs, Blockchain, Internet of Things, Data Lake & Analytics, Artificial Intelligence, Automation and Virtual Assistants.Grow togetherCurrently, we’re looking for an experienced Senior Technical Project Manager to implement chat bot and virtual assistants to our DP DHL business units. Our Virtual Assistants really are great products which our business colleagues intuitively want. In this role, you’ll have an opportunity to directly impact digital footprint of DPDHL – through your cross-divisional work on the Virtual Assistants. We promise a lot of learning in the area of in delivering a truly global scalable solution.You will get in contact with customers, understand their requirements and translate them into services, to define services that meet business needs and provide value for money.Ready to embark on the journey? Here’s what we are looking for:We are seeking an experienced senior consultant to lead the charge on the mission of further growth of digitalization in DPDHL. The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and experience in an area of business process automation, chatbots and virtual assistants.You will implement chat bot and virtual assistants to our DP DHL business units. Our Virtual Assistants really are great products which our business colleagues intuitively want. In this role, you’ll have an opportunity to directly impact digital footprint of DPDHL – through your cross-divisional work on the Virtual Assistants. We promise a lot of learning in the area of in delivering a truly global scalable solutionYOUR WORK:

Understand and document business requirements in pre-sales mode by working directly with our business colleagues
Scope, estimate and deliver complete project bids for the delivery of VA solutions to our business units
Identifies where IT services & applications can add measurable business benefits (e.g. time to market, quality, total cost of ownership), and propose ways to deliver optimization
Consult on customer projects and work packages that meet business requirements
Understand and analyse business
Formulates strategies and tactics for successful projects Agile delivery
Provide strategic advice on using right approach or identify alternative solutions, assess feasibility and recommends new approaches for business automation projects
Maintain effective relationship with business teams and understand their priorities and new requirements for existing business automations
Create and maintain communication bridge between business teams, SMEs and teams of technical experts located globally
Manage business feedback and drives continuous improvement initiatives
Mentor and coach business users with automation best practices and programs scaling

An array of benefits for you:

Unlimited Outpatient Medical for employees
Flexi Benefit Plan – Customized per individual needs
Choose any day for your Vacation from Earned Public Holiday (Saturday and Ad Hoc)
Modern offices with free parking

Great TeamHi, my name is Matt and I’m a team manager. I started my career at DHL IT Services back in 2005, when I took a role as a Senior Project Manager in the IT Services Project Delivery team. Gaining more hands-on experience with digitilisation has always fascinated me, so I moved to the Digital Platforms teams. In 2021, I moved to a management role, being Team Lead – Virtual Assistants Delivery. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Virtual Assistants implementation. Looking forward to having you onboard!

DHL

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