Team Leader/Project Management| Native Japanese Speaker| Kuala Lumpur, MalaysiaWe are hiring for our client in KL Sentral for a leadership role that combines Call Centre Team Management and Project Management responsibilities.Position DetailsLocation: KL Sentral, MalaysiaWorking Hours: Normal working hours (Monday - Friday)Salary: Up to RM 15,000Language Requirement: Native Japanese speakerStart Date: End of September 2025Team Size: Small team managementKey ResponsibilitiesTeam Leadership & OperationsOversee daily operations of the call centre team, ensuring service levels, quality, and KPIs are consistently met.Lead, coach, and mentor customer service agents to deliver excellent customer experience.Handle escalations, resolve complaints, and support team members effectively.Monitor call performance, conduct audits, and provide constructive feedback.Prepare and present daily/weekly/monthly reports with actionable insights.Work closely with Workforce Management (WFM) and Quality Assurance (QA) teams for scheduling and performance tracking.Ensure compliance with company policies, procedures, and client requirements.Project ManagementSupport implementation of new client onboarding, system enhancements, and process improvement projects.Coordinate with IT, HR, Training, QA, and other stakeholders for smooth project execution.Track project milestones, maintain documentation, and provide timely updates.Identify operational gaps and recommend improvements through data-driven analysis.Participate in client meetings, planning sessions, and review discussions to ensure service excellence.