Salesforce Consultant
DKSH
- Kuala Lumpur
- Permanent
- Full-time
- Configure Salesforce and related applications to meet business needs, including customizations, automation, and data integrations, in line with Salesforce best practices.
- Conduct thorough testing and ensure quality assurance of system changes before deployment.
- Facilitate user acceptance testing (UAT) and provide training and support to ensure successful adoption of new features and enhancements.
- Review, enhance and incorporate potential improvements.
- Work collaboratively with functional manager to facilitate business process owners' needs, communicate design solutions to maintain business operations.
- Identify potential issues/gaps, drive resolution to avoid customer impact and facilitate continuous improvement.
- Participate in data clean-ups as required to ensure a smooth experience for end users.
- Work closely with stakeholders, administrators, and developers to gather information and create documentation for key areas of our Salesforce orgs and integrated systems.
- Develop user guides, standard operating procedures (SOPs), and system documentation to support business and enhance understanding.
- Review, triage and resolve issues raised by end users.
- Review, enhance and incorporate potential improvements to defined standards, policies, and delivery processes.
- Proven experience in Salesforce configuration, customization, and data management.
- Advanced knowledge of Salesforce Flow and Sharing Model.
- Experience with agile methodologies preferred.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Salesforce certifications (such as Salesforce Certified Administrator) are a plus.
- An ability to quickly learn and understand business processes and how they are effectively digitalized.
- Experience working in Technology industry and a shared services environment with stakeholders in multiple countries would be a plus.
- A passion for working with Salesforce.
- Communication and presentation skills.
- Analytic thinking and problem solving.
- Detail and process oriented.
- High affinity with technology, innovation, and change.
- Ability to work independently.
- Ability to collaborate effectively with diverse teams.