Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights. It provides users with the necessary information and technology to make more informed investment decisions. Investors have access to advanced charting tools, technical analytics, and Level 2 data. Moomoo grows with its users, cultivating a community where investors share, learn, and grow together in one place. Moomoo provides free access to investment courses, educational materials, and interactive events that any investor, at any level, can gain from. Users can join forum discussions, trading topics, and seminars to better their investment knowledge and insights. Founded in Silicon Valley, California, moomoo operates as a global investment platform across multiple countries, including Singapore, Australia, Japan, and Malaysia. As a subsidiary of a Nasdaq Listed company, moomoo proudly serves as a global strategic partner of the New York Stock Exchange (NYSE), garnering numerous international accolades. More than just an investment platform, moomoo is your trusted companion on an enriching investment journey. If you are looking to be a part of one of the most trend-setting fintech company in the industry and contributing to the revolution of how investors are investing You are looking at the right place to be as we are currently hiring! Customer Service Assistant Manager Job Responsibilities Team Leadership . Assist in training and managing a team of customer service representatives. Provide guidance and support to team members to ensure a high level of customer satisfaction and foster a positive and collaborative team environment. Client Interaction . Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Build and maintain strong relationships with clients to understand their needs and concerns. Monitor client feedback and suggest improvements to enhance overall customer satisfaction. Process Improvement . Work closely with the Customer Service Manager to identify areas for process improvement within the customer service department. Implement and monitor best practices to streamline workflows and enhance efficiency. Regularly review and update customer service policies and procedures. Training and Development. Conduct training sessions for customer service representatives to enhance their skills and knowledge. Provide ongoing coaching and feedback to team members for continuous improvement. Reporting and Analysis . Prepare and analyze reports on key performance indicators (KPIs) related to customer service. Identify trends and areas for improvement based on data analysis. Collaboration . Collaborate with other departments, such as operations, compliance, and dealing, to address client concerns and resolve issues. Communicate effectively with internal stakeholders to ensure a cohesive customer experience. Compliance . Ensure that all customer service activities comply with relevant regulations and company policies. Stay informed about industry regulations and updates related to customer interactions. Job Requirements Bachelor's degree in business, finance, or a related field. Experience in customer service within stockbroking industry. Required language(s): Mandarin, English, Malay (both spoken and written) Strong leadership and team management skills. Excellent communication and interpersonal skills. Knowledge of financial markets and stockbroking processes. Ability to handle stressful situations and resolve conflicts effectively. Proficiency in customer service software and CRM systems. Adaptability to handle rotational shifts, catering to both foreign and domestic market requirements. We offer a comprehensive and holistic work experience and package as follows: Competitive compensation and benefits. Fun loving and diverse work environment Business casual work attire everyday Please note that only short-listed candidates will be contacted. Thank you.