Assistant Manager, Customer Service

EPS Consultants

Kuala Lumpur
Permanent
Full-time

1 month ago

Client Background: carry on business of MLM for all types of beauty care products, health supplement, consumer products and products of all kinds and descriptions.Industry: MLMLocation: Kuala LumpurHeadcount:1Tenure: PermanentRemuneration: basic + good benefitsResponsibilities:· Build a good rapport with IBOs.· Managing a large number of incoming calls and members' enquiries / feedback and complaints.· Manages day-to-day operations, ensuring daily service objectives are met according to KPI.· Familiar with Company's marketing plan, IBO Rules & Regulations, Purchase and Return policies, review from time to time.· To handle compliance team.· Communicating with internal departments on the company's latest development, marketing activities, promotion, rules & regulation, etc which related to IBOs.· Ensure sufficient training(s) is given to the team members to ensure team members meet the basis knowledge and achieve service objectives.· To provide leadership and strategic support in meeting day-to-day customer support functions and objectives including service excellence and to support continuous improvement and development of the customer support functions.· To be quick decision maker when issues happen in order to provide the fast, efficient and excellent service to the IBOs.· Scheduling work shifts for the teams to ensure sufficient manpower in walk-in counter and inbound call centre.· Preparing monthly CS reports, annual budget, expenditure, manpower planning & hiring, initiating corrective actions.· Manage and mentor the Change Management & QA team, fostering a culture of high performance and continuous learning and development.· Stay updated on industry best practices in change management and quality assurance, applying this knowledge to improve internal processes.· Coach team to strengthen Agile Methodology adoptionRequired skills and experience / main competencies1. Minimum Diploma in any studies.2. At least 5 years of Customer Service working experience.3. Proven experience in people management in a team of 8-10 members.4. Posses own transport and able to work in Bukit Jalil area.If you are interested in the position, kindly apply directly online by clicking on the "Apply" button. Thank you.Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 5 Years
Work Location : Kuala Lumpur

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