Client Partner

Kuala Lumpur
Permanent
Full-time

2 months ago

Ready for your future?The workplace landscape is changing fast. So, it’s time to rise above traditional ways of thinking. And that is precisely what we are doing here at the Adecco Group. Join us, and you will be part of an organization that doesn’t just look for the future, but predicts it. An organization that’s not afraid of disruptive technologies, but embraces them. An organization that’s reinventing the way recruitment is done.Let’s get to work!MissionYou will perform client service activities by addressing customer needs and inquiries effectively. Additionally, support associate care tasks to maintain a collaborative and productive work environment. Ensure the branch operates efficiently and accurately through attention to detail and a commitment to excellence.Responsibilities

Develop account plans, client mapping and farm for new business opportunities.

Acts as a liaison between external customers and internal departments.

Interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve customer concerns.

Respond promptly to client inquiries in a courteous and professional manner, and conducts coaching, briefing for associates as requested by client.

Prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition.

Develop and maintain existing client relationships.

Escalate timely significant issues to Management.

Support with complying with the Adecco internal control framework.

Any other task assigned by the Company time to time.

EducationDiploma or Degree in Business, or relevantRequirementsQualification & Experience

Fresh graduates are welcome to apply.

Clear and effective communication style, with ability to communicate in English.

Presentable and dress professionally

Relationship & Authority

Trusted advisor to Branches, Associates and Customers.

Work very closely with other team members.

Build excellent relations with Senior Management.

Professional Attributes

High attention to detail and analytical thinking skills.

Process driven and problem-solving skills.

Understands the needs of the business & articulates that understanding.

Engages of others through credible communication & presentation.

Builds and maintains positive relationships beyond direct team.

Maintains a polite, responsive, and professional manner in all interaction

About usThe Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 33,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organisations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who voted us number 2 on the Great Place to Work® - World’s Best Workplaces 2017 list. We make the future work for everyone.The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The group is powered by eight lead brands: Adecco, Modis, Badenoch & Clark, Spring Professional, Lee Hecht Harrison, Pontoon, Adia and YOSS.This job advert is posted by Adecco Group AG with registered address at Bellerivestrasse 30, 8008 Zürich, Switzerland.

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