Marketing Support

Tune Protect

Kuala Lumpur
Permanent
Full-time

13 days ago

Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome!Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission.The Core Job:The key person in managing and oversee Kluang branch operation teams which covering basic accounting, claim matters, underwriting matters, policy processing, marketing support, office administrative matters and any other ad-hoc task. Lead and motivate the operation team to achieve higher level of achievement in workplace.ACCOUNTS

Monitor collection status reported by teammate and ensure outstanding issue is highlighted to MO for action
Monitor branch daily collection report, account receivable and account payable
Work with HQ to decrease bad debt issue that might arise
Build good rapport with agents to assist MO in collection process
Backup, support, identify problem raise within the team by providing workable solution

CLAIM (MOTOR & NON-MOTOR)

Review claim documents submit to Kluang office (Agents/Walk-In), to check and verify on every claim document as per checklist before submit to HQ
Co-ordinate with agent/insured for any dispute/enquiry from HQ claim department
Identify correct examiner to improve the efficiency of checking and completion of claim status in a timely manner
Handle claim complaints

UNDERWRITING & POLICY PROCESSING (MOTOR & NON-MOTOR)

Study each product and share knowledge with the team
Be update and maintain up-to-date underwriting guideline, UW Authority LOA, survey guideline etc
Ensure policies and endorsements are issued within timeframe and following underwriting guideline
Ensure NCD Clawback perform in accordance to the process flows chart
Identify type of risks and survey that need to be performed are in accordance to company’s SOP
Checking on monthly renewal notices and distribution to agents
Attend to agents/corporate client’s enquiries
Backup, support, identify problem raise within the team by providing workable solution

MARKETING SUPPPORT

To assist in monitoring and follow up with agents for outstanding & collection status
To monitor renewal business
To prepare quotation when require
To provide necessary report when require
To assist agents in any enquiries or problems that might need immediate solution
To maintain good relationship with agents/corporate client
To write in/communicate with HQ underwriter for non-standard risk acceptance
To recommend potential agents and servicing of agents
Be part in achieving branch GWP

OFFICE ADMINISTRATION

To implement office operating system to ensure office efficiency in every aspect
To ensure all office equipment operate in well-functioning condition and to co-ordinate repair & maintenance works whenever required
To ensure proper filling of office documents
To ensure tidiness and cleanliness of the office
To understand company direction, operations and guidelines from time-to-time. Delegation of authority and control measures for bringing out successful work.
To co-ordinate with HQ on any day-to-day related issue whenever required
To undertake any other specific tasked assigned if any

Experience:Minimum 3 - 5 years of related working experience in insurance industryExtra Bonus Points:

Good communication skills, pleasant personality
Right attitude and team-working attributes
Must be meticulous with the ability to work under pressure
Must be self-motivated with the ability to work under minimal supervision
Ability to adapt and possess strong work ethic
Strong leadership skill
Proficient knowledge in insurance products and operation (an advantage)

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!

Tune Protect

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