Assisting Head of Branch Management to manage the department's reporting capabilities, human resources, administration, continuously monitor performance and quality control plans to achieve the Bank's established goals and objectives. Sole-approver for exceptional handling request escalated by branches, Business Units and Consumer Banking on Policies & Procedures related issues. In his absence, Head of Branch Management needs to approve. Lead the Regional Channel Managers Operations to develop branch human resource in enhancing service delivery and to continually improve customer service experience and compliance culture in branches. Participate in Management Commitees Meeting and various business units to execute Bank&aposs initiatives that have high impact in ROI, cost savings, fee income and project magnitude perspectives. Manage and drive the overall strategy to strengthen the Compliance framework of key focus areas which includes breaches of secrecy and AML. Empowered with delegated authority "Designated Person 1 (20K Opex) to approve Compromises, Refunds or Waivers of Fees up to RM10K for Consumer Banking. Work collaboratively with other segments within Consumer Banking and other Business units in providing advice/solution and guidance on all operational matters/issues. Reinforce communication to branches on matters related to compliance, sharing of practices, reminders on processes and others. Customize and develop training programs relating to Branch Operations and Compliance to equip branches' staff with the necessary skills and knowledge to achieve the required level of competencies. Conduct training and briefings to different levels of staff relating to Branch Operations and Compliance. Conduct Management Walkabout in branches and engage Branch Managers/CSM/ACSM/branch staff to identify opportunities on areas of improvement. Review of FSA breaches within CIMB Group and implements corrective actions to address the issues highlighted, and present to Consumer Banking Management Committee (CBMC). Alternate member to AIRComm meeting to review and update matters arising in audit obsevations. Review and provide feedback on GPOC proposals related to banking operations, new processes initiatied by business owner to ensure processes compliance with minimal risk. Appointed as Control Issue Owner to ensure Control Issues and Loss Event Data are duly raised and closed on timely basis in the ShARP system. Review and approving account opening of high risk countries and on-boarding of high risk customers/students accounts. Review and escalate PEP and FATCA related account opening to Senior Management for decision. Key liaison with Group Legal and solicitors and branches on-going cases and new cases to ensure Bank&aposs interest are duly protected. Negotiating legal fees with solicitors and liaising with Group Legal to ensure legal cost is at the lowest. Oversees the DCORO and RCO to ensure CIM are duly raised, action taken and closed the issued within the stipulated timeline. To ensure that monthly reporting to Group Compliance and Group Risk are in order. To follow up and comment on audit observation ie desktop audit related to branches observation and take necessary action. Strategic arrangement and execution during crisis management for undestruped operational of team together supporting smooth operation at branches. Job Requirements Possess a Bachelor's degree in any field with minimum 10 years banking experience in branch operations and customer services. Candidate without tertiary education but with 12 years of relevant experience is encouraged to apply. Familiar with the rules and regulations of the Bank, BNM and other relevant regulatory bodies. Good planning and organizing skills, decisiveness and have a sense of urgency. A high degree of maturity and integrity with good communication and interpersonal skills. Note : Only shortlisted candidate will be notified. Show more Show less