IEG - Product Operations Manager (3rd Party Contract - 1 Year Renewable)
Kuala Lumpur
Permanent
Full-time
15 days ago
About Tencent Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is "Value for Users, Tech for Good". We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity. We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a start-up with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive. About the Business Interactive Entertainment Group (IEG) is responsible for the R&D, operation, and development of the company&aposs interactive entertainment business including games and eSports. Through online gaming, live broadcasts and offline eSports, IEG assists the company in leading the global interactive entertainment market to create better interactive entertainment content experiences for users Responsibilities Community Growth & Strategy Design and execute data-driven strategies to grow the community (e.g., Discord, forums, social platforms) and achieve KPIs for user acquisition, retention, and engagement. Analyze user behavior, feedback, and trends to optimize content, campaigns, and community initiatives. Collaborate with marketing and product teams to align community growth with broader business goals. Content & Engagement Identify and create compelling, data-centric topics (e.g., trends in AI, data visualization, industry news) to spark discussions and maintain high activity levels. Organize interactive events (AMA sessions, webinars, challenges) to boost participation and attract new members. Curate user-generated content (UGC) and highlight community contributions to foster a sense of ownership and belonging. Platform Management Oversee daily operations of Discord servers/forums, including moderation, role assignments, and channel optimization. Implement gamification elements (badges, rewards) and moderation tools to maintain a positive, inclusive environment. Audience Insight & Feedback Monitor community sentiment and rapidly adapt to emerging trends or issues. Translate user feedback into actionable insights for product improvements or content strategies. Cross-functional Collaboration Work with data teams to share community insights and inform data product development. Act as content creator to produce tutorials, case studies, and resources tailored to the community's interests. Requirements Experience: 3+ years in community management, preferably in data/tech-focused environments. Proven success in scaling Discord servers, forums, or similar platforms. Data Proficiency: Comfortable analyzing metrics (e.g., engagement rates, churn) using tools like Google Analytics, Mixpanel, or community-specific dashboards. Platform Expertise: Deep familiarity with Discord (bots, moderation tools), Reddit, Slack, or niche data forums. Content Creation: Ability to craft engaging posts, polls, and multimedia content aligned with data trends. Cultural Awareness: Strong "internet sense" to identify viral topics, memes, or discussions relevant to data audiences. Communication: Exceptional English and Chinese written skills and ability to simplify complex data concepts for diverse audiences. Show more Show less