ROO Coordinator

Kuala Lumpur
Permanent
Full-time

9 hours ago

Job Description:Email ManagementManaging KUL ROO Inbox by analyzing the request and ensure on-time response to all enquiriesSegregate task between Good receipt Blockages (GRB), Repair Order Blockages (ROB) and Loan Order (LO) activity and highlight for urgent requestRevise repair Order based on customer needs such as amend Part Number, Serial Number, reason of removal, Ageing data for Time Controlled ItemSend daily reminder to Warehouse on open task under KULROO responsibility:GRB Unit Pending WHS to RFSUS unit Pending RO creationSUS unit pending RF ServiceableTo implement an Automation solution to streamline email management that will increase on-time and on-quality deliverables to ad hoc requests.Resolving Abnormal SituationsDaily Extraction on Abnormal Topic based on CASTOR and segregate task between GRB & ROB ScopeEnsure every stakeholders solving the Abnormal casesReview RO To Be Deleted (RTBD) list from the Transport Department and ensure requests are entertained accordingly.Review Quarantine File under KULROO responsibility and act based on the requestPerformance and Drumbeating MonitoringMonitor GRB & ROB Weekly PerformanceEnsure all monitoring files are updated accordinglyKeep track on workload volume, on time performance and action trackerCommunicate to KULROO for any deviation process that impacting to operationsLeading SQCDP for KULROOThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Customer Services Sdn BhdEmployment Type: PermanentExperience Level: ProfessionalJob Family: Customer Account and Service Management
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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