Quality Assurance (Mandarin Speaker)
- George Town, Pulau Pinang
- RM 5,500 per month
- Permanent
- Full-time
- Education: Minimum Diploma in any field. Degree holders are an added advantage.
- Experience: Previous experience in customer service, quality assurance, or call center environment is compulsory.
- Language Proficiency:
- Proficient in English C1 (spoken and written).
- Fluency in Mandarin
- Ability to understand customer interactions and provide clear feedback.
- Attention to Detail: Strong analytical skills with the ability to spot errors and inconsistencies in communication.
- Communication Skills: Able to provide constructive feedback in a clear, respectful, and professional manner.
- Assist in Quality Audits - Support the QA team in reviewing call recordings, chat logs, and emails to ensure they meet company standards.
- Documentation & Reporting - Accurately record identified issues, organize data, and submit reports to the QA supervisor or training team.
- Provide Feedback & Suggestions - Offer improvement suggestions based on audit findings to help enhance service quality.
- Support Training Improvements - Assist the training team in identifying knowledge gaps and optimizing training materials accordingly.
- Track Action Plans - Follow up on suggested improvements and employee performance to ensure continuous quality enhancement.
- Maintain Record Accuracy - Ensure confidentiality and accuracy of all QA documents, scorecards, and feedback reports.
- Adhere to QA Policies & Procedures - Comply strictly with the company's quality standards and review processes.
- Provided training
- Provided language allowance
- 5 working days
- Annual leave/Medical leave
- EPF/SOSCO
Maukerja