Operations Excellence Manager
- Selangor
- Permanent
- Full-time
- Manage the Sales Force Effectiveness team or lead a key process/service within the team. Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
- Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs. Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis
- Maintenance of CRM system including data extraction and monitoring KAM standards
- Drive the systematic generation of insights and generating recommendations for the business. Ensuring the compilation and monthly analysis of market data
- Creation of ad hoc market, product and business analysis based on internal and external data -Create presentations for the sales leadership team -
- Develop, upgrade and monitor Field Force incentive systems. Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes -
- Support projects for the business unit that involve resource allocation (e.g. launch planning)
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable)
- Timeline, quality and budget of projects - Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others -
- Accurate implementation of the incentive scheme and payment calculations
- Implementation & delivery of launch and post launch measurements
Work Experience:
- Degree in Life Sciences, Pharmacy, Biomedical or other related discipline.
- 3-4 years Sales in Healthcare / Pharma / related business or relevant experience
- Data Management & Systems
- Marketing in Healthcare / Pharma business; Sales in Healthcare / Pharma / related business
- Operations Management and Execution; Process management
- Able to understand changing dynamics of Pharmaceutical industry
- Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
- Digital & Technology Savvy