Job Description Position Summary: To deliver accurate, timely, and compliant HR operational services across the Hire-to-Retire lifecycle for the APAC and EMEA regions, ensuring data integrity, process compliance, and exceptional employee experience . The role will play a critical part in the successful establishment, stabilization, and long-term sustainability of the APAC HR Shared Services Centre (HRSS). Escalation follows the HRSS Tier 1 chain (Tier 1 Team Lead Senior Team Manager HRSS Director). Scope of Role: APAC & EMEA regional coverage (ROA, China, EMEA and new HRSS migration markets). Key Responsibilities: Service Delivery & Transaction Management Execute day-to-day HR transactions (e.g., employee data changes, contract issuance, benefits updates, separations) in the HR system with First Time Right accuracy. Monitor and manage assigned cases in the Case Management System (CMS) to meet agreed SLAs and quality standards. Conduct data validation and cross-checks to prevent downstream payroll, benefits, and compliance issues. HRSS Setup & Sustainability Participate in data cleansing activities to ensure all employee records meet global and local compliance requirements prior to and after migration. Enforce process compliance through pre-checks, documentation audits, and adherence to global SOPs. Maintain process maps and update knowledge base articles to reflect changes in local statutory or policy requirements. Continuous Improvement Identify recurring transaction errors, escalate to the Team Lead, and propose solutions to reduce rework. Support process standardization efforts across APAC and EMEA markets. Collaborate with peers to share best practices and improve cross-market operational efficiency. Governance & Compliance Ensure compliance with statutory regulations in all supported countries (e.g., data privacy, employment laws, reporting obligations). Assist in periodic process compliance audits and provide evidence to internal or external auditors. Stakeholder Engagement Respond promptly to employee and manager queries via the HR Helpdesk or CMS, maintaining professionalism and confidentiality. Collaborate closely with Payroll, Benefits, and other HRSS teams to ensure seamless service delivery. Organizational Relationships: Reports to: Senior Team Lead - HR Operations Direct Reports: Indirect Reports (through Direct Reports): Dotted Line (Matrix) Reports: Primary Location: Penang, Malaysia Job Requirements: Education: Minimum Bachelor's degree in HR, Business Administration, or related field.. Skills & Experience: Minimum 2 years experience in HR operations, shared services, or administrative support. Experience using HCM systems (Oracle, SuccessFactors, or similar). Strong attention to detail and ability to follow structured processes. Familiarity with at least one APAC or EMEA country's HR statutory requirements is an advantage. Languages: English + at least one additional language (Vietnamese / Japanese / Korean / Filipino / Hindi). Competencies: Process Discipline - Ability to strictly follow SOPs while identifying gaps for improvement. Customer Focus - Commitment to delivering positive employee experiences. Collaboration - Works effectively with cross-border, multicultural teams. Adaptability - Able to adjust to process changes and new technology quickly. Data Accuracy - High level of precision in data handling. Key Performance Indicators (KPIs) & SLAs: Transaction Accuracy (First Time Right Rate): 98% Case Resolution within SLA: 95% Compliance Audit Score: 100% Data Cleansing Completion Rate: 100% within agreed timelines during setup/migration phases Process Documentation Updates: Completed within 5 working days of any change Culture Commitment Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.: I ntegrity - Create an Environment of Trust C ollaboration - Innovate Through the Sharing of Ideas A ccountability - Own the Process and the Outcome R espect - Recognize the Value in Everyone E nthusiasm - Find a Sense of Purpose in Work Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. About Us Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It&aposs an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us! Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening. About The Team Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh's assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It&aposs an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us! LinkedIn Show more Show less