Wfh Gaming Customer Service | US Market | (Basic up to RM 4500 + Kpi Rm1000-2000)
- Kuala Lumpur
- Permanent
- Full-time
- remote / work from home
- laptop provided
- EPF, SOSCO, EIS
- Previous experience in a customer service role, preferably in the gaming industry.
- Excellent writing and verbal communication skills in English.
- Strong problem-solving skills and the ability to think critically in a fast-paced environment.
- Empathy and patience when dealing with player concerns or frustrations.
- Basic technical knowledge and proficiency in using customer support tools and software.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
- Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
- Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
- Provide guidance and support to players on game rules, strategies, and promotions.
- Document and track player interactions and issues using our designated customer support tool.
- Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
- Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
- Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
- Contribute to developing and improving customer support processes and resources.
Maukerja