Shop Manager
Frasers Group
- Johor Bahru, Johor
- Permanent
- Full-time
- Review and keep track of sales (set daily target and ensure achievement of sales target).
- Reports to Area Manager on staff performance and sales/shop performance.
- Lead and manage a team of retail staff to produce the best performance.
- Handle overall shop operations and ensure consistency in the standard of retail operations.
- Review staff strength and delegate of duties accordingly.
- Liaise/follow up with HQ on stocks support.
- Implement/execute sales & promotion plans.
- Provide feedback on stocks, customers, and market situation to HQ.
- Execute and monitor theft prevention SOPs
- Responsible to increase/build clientele (database) to increase regular customers.
- Conduct staff performance appraisal to identify strength and weakness
- Lead the team to provide and excel customer service as per the brand standards
- Conduct operational training (OJT) to staff and monitor accordingly
- Any other assignment as directed by immediate superior as and when required.
- At least a Certificate/Diploma or Degree in any related field of study.
- At least 5 - 7 years working experience in the retail industry
- Preferably shop managers specializing in Sales - Retail/General or equivalent.
- Have passion and knowledge in sports is an advantage.
- Good customer service, communication and interpersonal skills.
- Willing to work long hours, weekends, public holidays and shift duty.