Assistant Shop Manager
Frasers Group
- Johor Bahru, Johor
- Permanent
- Full-time
- Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
- Assist to ensure all team members observe and practice company's policies and rules & regulations.
- Assist to lead and work with the team to achieve monthly sales target of the shop.
- Assist to monitor stock delivering & processing.
- To ensure all Operational and Customer Service SOPs are followed within the shop.
- Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
- To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
- Manage and supervise all team members in the shop and attend to customer enquiries.
- Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
- Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
- Assist in stock take (routine, ad-hoc & annual) as and when required.
- Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
- Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
- Review and appraise staff performance to identify talents and retain staff.
- Assist to ensure accurate tills report and cash collection.
- Implement/execute sales & promotion plans as and when required.
- Support Shop Manager to act on suspicious activities within the premises.
- Any other legal assignments requested by management from time to time.
- At least a Certificate/Diploma in Retail Management or relevant discipline.
- At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
- Have passion and knowledge in sports is an advantage.
- Proven team leadership and management skills.
- Good analytic, problem solving and decision-making skills.
- Good customer service, communication and interpersonal skills.
- Willing to work long hours, weekends, public holidays and shift duty.
- Open for relocation.