General IT Support Manage daily administration of onsite IT systems across designated sites (refer to Appendix A). Provide ongoing technical support and respond promptly to IT-related issues. Oversee server and network infrastructure administration. Handle day-to-day user account management (e.g., user creation, access rights, password resets). Support the rollout and implementation of Group IT initiatives and projects. Team Leadership & Management Lead and mentor the local IT support team, providing guidance, performance feedback, and task allocation. Foster a collaborative and service-oriented team environment to optimize team productivity and efficiency. Define clear objectives for team members and conduct regular evaluations. System Administration & Maintenance Monitor and troubleshoot daily backup operations. Install, configure, and maintain IT hardware across designated sites. Ensure all workstations are running only licensed, approved software in accordance with entitlement lists. Verify patch updates are successfully deployed via the desktop management system. Helpdesk & User Support Provide timely first-level technical support for hardware and software issues. Conduct onboarding training for new hires and facilitate training when introducing new software tools. Security & Documentation Maintain intruder detection systems, biometric readers, and CCTV systems. Document IT operations and updates systematically in IT virtual teams (vTeams). Vendor & Asset Management Liaise with vendors for the procurement and delivery of IT equipment (e.g., laptops, desktops). Ensure compliance with the Group IT Security Policy. Maintain accurate IT asset records in the Employee Asset Management System (EAMS). Network & Infrastructure Administration Oversee connectivity across sites and manage IT maintenance contracts. Apply system patches to servers, switches, routers, and other network devices. Provide technical support for on-premise telephony systems. Perform daily system health checks and ensure successful data backups. IT Projects & Strategic Initiatives Assist in planning and executing new IT projects in collaboration with internal stakeholders. Recommend improvements and cost-effective solutions to support the company&aposs digital transformation efforts. Work with HUB/Finance teams to prepare and review annual CapEx budgets. Support the EHS committee by delivering IT solutions aligned with operational safety needs. Communication & Stakeholder Engagement Communicate daily operational issues and local project progress to the ITC team. Build strong working relationships with internal users to understand and address IT-related needs. Promote a culture of service excellence and maintain confidence in IT services across the organization. Requirements Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Experience & Skills Minimum 5 years of experience in IT support, with at least 3 years in a leadership or team management role. Strong background in: Windows Server and network administration Computer hardware and software troubleshooting Project management and IT budgeting Excellent interpersonal and communication skills. Customer-focused with a strong service mindset. Proactive, collaborative team player with strong problem-solving capabilities. Reach out to Cheyenne at 010 933 6445 for a private conversation! Show more Show less